Shipping policy

Please allow 3-5 days for shipping and processing boutique orders.  Shipping confirmation will be sent to the email address on file once your order has been shipped. 

If you choose priority or overnight shipping, orders must be placed by 12pm CST that business day. Expedited orders that are not placed before 12pm CST will be processed the following business day. 

We are not responsible for any merchandise that is lost, stolen, or delivered to the wrong address.  It is IMPORTANT that you double check all shipping information prior to submitting your order.   We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. 

In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

Claims Portal: https://claims.route.com/

NOTE: If you choose not to use Route+ package protection at checkout, please reach out to your local post office regarding your damaged, lost, or stolen package. 

Shipping costs are NON-REFUNDABLE.

If you have any questions concerning your purchase, please email hello@labeauteelegante.com